Help & Support
Real people, quick replies.
Planning a wedding is stressful enough. Message us on WhatsApp and a real person answers, most often within a few minutes, every day from 10 am to 10 pm. The answers below may help too.
What do you need help with?
Tap a topic and WhatsApp opens with your message started for you.
- Change a detail on my pageA date, a venue, a spelling or a photo. Send us the change and we update it, usually the same day.Ask about this
- Remove a photo or my pageWe take down any photo, guest or whole page when you ask, no questions.Ask about this
- Payment and bank detailsAsk for our bank details, or confirm a transfer.Ask about this
- Guests can't open the pageTell us the link and what the guest sees, and we check it straight away.Ask about this
- Sign-in and my accountDidn't get a code, forgot your password, or want to delete your account.Ask about this
- Report a problemSomething looks wrong or slow? Send a screenshot if you can.Ask about this
Common questions
The questions couples ask us most.
Is it really free?
Yes, really. Right now every design, Premium and Signature included, is free for 30 days: make your page and share it with family, with no payment and no card. The ten free designs then stay free. To keep a Premium or Signature page after its 30 days, pay its one-time price, from Rs 15,000, by bank transfer.
Is it only for weddings?
No. Make a page for your wedding, your honeymoon, a family trip, your Umrah, or simply your years together. Wedding designs you make yourself in minutes; journey designs we set up with you on WhatsApp.
How do we add our own photos and story?
Pick a design and tap Make it yours. You type your names, story and functions and add photos from your phone, and the page changes as you go. It saves by itself.
Who can see our page?
Only the people you share the link with. It never shows up on Google, and you can take it down whenever you want.
Do guests need an app?
No. Guests open your link on any phone, straight from WhatsApp. No app, no account and no password.
How do I pay?
By bank transfer for now. JazzCash, Easypaisa and debit card payments are coming soon. Free designs cost Rs 0. For a Premium or Signature design you can start making your page right away, and a person here confirms your payment and puts it live, usually the same day.
Can we have our own domain?
Yes. Add it to any design for Rs 10,000 and we set it up for you, like ayeshaandbilal.pk. The Mahtaab design already includes it.
Our policies
- Privacy PolicyHow Khaaslamhe handles couples' and guests' personal data, photos and RSVPs.Read
- Terms & ConditionsTerms and conditions for Khaaslamhe wedding cards, photo pages and custom websites.Read
- Refunds & CancellationsRefund, cancellation and postponement policy for Khaaslamhe paid packages.Read